Cancellation and No Show Policy
At Austin Yoga Lounge, we cherish our intimate, supportive community and are committed to providing a space where everyone feels valued. To help you stay consistent in your practice, you can easily manage your class signups through the Momence app.
Our Cancellation Policy: Designed for Fairness & Flexibility
We understand that life (and pregnancy) can be unpredictable. Our cancellation policy ensures fairness for all while supporting the smooth operation of our small, community-focused studio.
Class Cancellations
If you need to cancel a class, we kindly request at least 12 hours' notice so that others have the opportunity to attend.
Class Cancellations:
Cancellations must be made at least 12 hours before the class start time for all members.
You may cancel directly through your Momence account.
Late Cancellation:
Class Pack Holders: Cancellations made within 12 hours of the class will result in the loss of class credit.
Light Flow / Steady Flow Members: Cancellations made within 12 hours of class will incur a $15 late cancellation fee, but the class credit will be retained.
Unlimited Flow Members: Cancellations made within 12 hours of class will incur a $15 late cancellation fee.
New Student Unlimited: Cancellations made within 12 hours of class will incur a $15 late cancellation fee.
No-Shows
If you do not attend class and fail to cancel in advance:
Class Pack Holders: Forfeit one class credit.
Monthly Members: Incur a $33 no-show fee.
New Student Unlimited: Incur a $33 no-show fee.
Workshop & Event Policy
All workshops and events are non-refundable and non-transferable.
No refunds or credits will be issued for missed events due to illness, scheduling conflicts, or no-shows.
Birth-related exceptions:
If you go into labor after 36 weeks, no refund will be issued.
If you go into premature labor before 36 weeks, you may receive a 50% credit toward a future event.
Cancellation policy:
Cancellations made two or more weeks before the event will be refunded, minus a 10% processing fee.
Cancellations made within two weeks of the event will be refunded (minus a 10% fee) only if your spot can be filled. If not, no refund will be given.
Refund Policy
Class Packages
All class packs are non-refundable and non-transferable.
If you give birth before your pack expires:
Any remaining classes may be used within four months of your baby’s birth date.
Expired credits may be reactivated only with the purchase of a new class pack.
With the exception of medical bedrest (accompanied by a doctor’s note), we do not issue credits or make-ups for missed classes due to vacations, illness, emergencies, or other personal conflicts.
Monthly Memberships
Monthly memberships are non-refundable.
To cancel, written notice must be submitted at least 30 days before your next billing date (after the initial 3-month commitment). If notice is given within 30 days, your membership will remain active for one final billing cycle.
If you give birth during your membership:
You may pause your membership for up to 4 months and resume postpartum. Notice must be given before your due date or anticipated pause.
Unused classes from your current billing cycle will carry over only if you resume your membership within the pause window. If you don’t resume within 4 months, unused classes will expire and cannot be reactivated without purchasing a new class pack.
You’re welcome to join postpartum classes at any time within the three-month pause period.
Workshop & Events
All workshops and events are non-refundable and non-transferable.
No credits or refunds will be issued for missed events, no-shows, or scheduling conflicts.
If you go into labor after 36 weeks (full term), no refund will be issued for missed workshops.
If you go into premature labor (before 36 weeks), you may receive 50% credit toward a future offering.
At Austin Yoga Lounge, your support sustains a locally owned, community-driven studio where every student matters. By purchasing and booking a class spot, you agree to our policies. Our policies ensure fairness and flexibility while allowing us to maintain high-quality classes and a supportive environment. By honoring these guidelines, you help us continue offering personalized instruction and an intimate space for connection and growth. Thank you for being part of our community!